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We will process your order within 3 business days and provide step by step tracking for the package through email and SMS.
Location
Business Days
United States
6 to 12
Canada
8 to 12
Australia & NZ
4 to 10
United Kingdom
5 to 10
Germany
5 to 10
Italy
5 to 10
France
5 to 10
Japan
5 to 10
Rest of EU
5 to 12
Rest of World
10 to 20
We will gladly help you initiate a return or exchange within 30 days ofreceiving the items as long as the items are in brand new condition, with original tags and packaging.
To initiate a return or exchange, just shoot us an emailservice@sparkpaws.com with your order # and our customer service team will help you out. We will respond to your request within 24 hours Mon-Fri.