Location | Business Days |
United States | 6 to 12 |
Canada | 8 to 12 |
Australia & NZ | 4 to 10 |
United Kingdom | 5 to 10 |
Germany | 5 to 10 |
Italy | 5 to 10 |
France | 5 to 10 |
Japan | 5 to 10 |
Rest of EU | 5 to 12 |
Rest of World | 10 to 20 |
Can I return if the size is wrong?
We can exchange and return all items within 30 days of delivery as long as it's in brand new condition and original packaging.
Can the pendant be engraved / do you offer engraving?
The back of the pendant can be engraved. We do not offer custom engraving, this can be done at your local pet or hardware store.
Can the pendant be attached to other collars?
Yes, each pendant comes with 2 jump rings and 2 split rings, it can be attached to any collar.
Is the letter pendant suitable for everyday use?
Yes, we customized and tested the size, weight, shape and durability with your dog's safety and comfort in mind.
How heavy is letter pendant?
Each letter pendant weighs between 9-12 grams, about the weight of 2 U.S nickels.
Will the letter pendant fade?
The letter pendant is gold plated four times. It should not fade if you take care of it. Do not expose the pendant to salt and chemicals.
How quickly can the bathrobe dry my dog?
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80%-90% dry in 10 minutes for short-hair dogs.
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80%-90% dry in 25 minutes for long-hair dogs.
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Make sure the robe is tightened properly for best results.
- Snug enough to stay securely on your dog but not so tight that it restricts their movement or feels uncomfortable.
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Use our size guide and breed reference to find the right size for your dog, our sizing is the same across apparel categories.
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We can always return and exchange for free if the bathrobe is not used.
- Yes, our fabric is OEKO-TEX®-100 certified. It is the same grade of fabrics used for baby products. Hypoallergenic and free from harmful chemicals.
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Wash as regular clothes - machine wash cold, line dry.
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Do not dry-clean or use fabric softener.
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The robe is made with high-quality materials that will last years if you follow our wash instructions and handle with care.
- The robe will not lose absorbency, shape or peel.
- It is normal for dogs to shake and rub after showers, just keep them calm with treats and activities.
- At this point, your dog should be dry. We recommend brushing off any loose hair.