| Location | Business Days |
| United States | 6 to 12 |
| Canada | 8 to 12 |
| Australia & NZ | 4 to 10 |
| United Kingdom | 5 to 10 |
| Germany | 5 to 10 |
| Italy | 5 to 10 |
| France | 5 to 10 |
| Japan | 5 to 10 |
| Rest of EU | 5 to 12 |
| Rest of World | 10 to 20 |
We will gladly help you initiate a return or exchange within 30 days of receiving the items as long as the items are in brand new condition and in original packaging.
Please note that all of our Gold Chain Collars and Leashes are wrapped in a protective layer to prevent scratches. If the inner protective film has been removed, the item is no longer eligible for return or exchange.
To initiate a return, just shoot us an email service@sparkpaws.com with your order # and our customer service team will help you out. We will respond to your request within 24 hours Mon-Fri.
How Heavy is the Cuban Collar?
150g - 260g depending on size.
Construction & Material:
316L stainless steel, machine polished. 18k gold plating, hand welded links and heavy duty buckle with safety clasp.
Is the Gold Chain Collar sturdy enough for walks?
Yes, the Collar comes with a heavy duty buckle and hand-welded stainless steel links that can withstand heavy pulling breeds such as Pit-bulls.
Will the gold plating/color come off?
The gold plating will not come off unless scratched against a hard surface or exposed to chemicals and salt.
How do I clean the Gold Chain Collar?
Clean with warm water and wipe with soft towel.
How quickly can the bathrobe dry my dog?
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80%-90% dry in 10 minutes for short-hair dogs.
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80%-90% dry in 25 minutes for long-hair dogs.
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Make sure the robe is tightened properly for best results.
- Snug enough to stay securely on your dog but not so tight that it restricts their movement or feels uncomfortable.
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Use our size guide and breed reference to find the right size for your dog, our sizing is the same across apparel categories.
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We can always return and exchange for free if the bathrobe is not used.
- Yes, our fabric is OEKO-TEX®-100 certified. It is the same grade of fabrics used for baby products. Hypoallergenic and free from harmful chemicals.
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Wash as regular clothes - machine wash cold, line dry.
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Do not dry-clean or use fabric softener.
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The robe is made with high-quality materials that will last years if you follow our wash instructions and handle with care.
- The robe will not lose absorbency, shape or peel.
- It is normal for dogs to shake and rub after showers, just keep them calm with treats and activities.
- At this point, your dog should be dry. We recommend brushing off any loose hair.