Love the color and quality! Easy to out on and take off. The delivery seemed to take longer then it should, which was the only downfall. Would highly recommend this product!
Initially, absolutely love the product. The fit is great, fabric is super soft and seemed of good quality. Well, while on a walk, it did get a little dirty. I washed the hoodie immediately, but there are now stains. It has been washed twice, and still stained. I never would have purchased it had I known it stains so easily.
Store owner replied:
Hello Kathleen,
Thank you for your review.
We’re glad to hear you loved the fit and softness, but we’re sorry to hear about the staining after washing — we understand how disappointing that can be. We’d be happy to take a closer look and see how we can help.
Someone from our team will reach out to assist, and you can also contact us anytime at service@sparkpaws.com.
Best,
Spark Paws Team
I’ve recently bought from you guys for the first time and had an issue with sizing. The customer service was excellent and the problem was resolved quickly with the new item sent promptly. The quality of my jumper was so great, thick and fluffy on the inside. The dogs clothes are also great quality. I will definitely buy from you guys again and refer you to others. Very pleased with my purchases. Thank you ☺️
I really appreciate that the Spark Paws team understands how tricky sizing can be with different dog breeds. This was my first time buying clothes for my second dog, and I wasn’t completely sure about his size. I originally ordered a 3XL but realized a 2XL would be a better fit.
Instead of asking me to return the 3XL, they sent me a replacement free of charge — which was such a pleasant surprise. I ended up gifting the original hoodie to my neighbor’s dog, so it worked out perfectly for everyone. Honestly, it’s a smart marketing move by Spark Paws — great customer service and more happy pups in the neighborhood. Highly recommend!