EXCHANGE & RETURNS

We hope you and your pup love what you've ordered! If they don’t fit perfectly, don’t worry - we've made the return process super easy!


First, please make sure your return items meet the following conditions to be eligible for a refund or exchange:

Apparel: New condition with tags intact and returned with original packaging. Must be free of odor and dog hair

Chains and Cuban Link Leash: All of our chains are wrapped in a protective layer to prevent scratches. Once the protective packaging is removed, we can no longer accept any returns

Walk: New condition and returned with original packaging. Must be free of odor dog hair

Beds: All of our memory foam beds are compressed and wrapped in a sanitary protective packaging. Once the protective packaging is removed, we can no longer accept any returns

Then follow the information below to exchange or return your item(s).

Exchanges

  • Email service@sparkpaws.com within 14 days of the date of initial delivery.
  • All return items must be in new condition and are subject to inspection.
  • Exchange is free on your 1st order*! We want to make sure you get the sizing right on your first purchase and eliminate sizing issues in the future.
  • For additional exchanges you will need to return your item(s) at your own cost before we send out your exchanged item(s). As all of our sizes are priced differently, you will be credited or charged only the difference of the garment after the item has been received at the warehouse.
*Free exchange only applies to apparel and walk items (same style different size). Excludes beds and chain collars.

Returns

  • Email service@sparkpaws.com within 14 days of the date of initial delivery.
  • You will need to return your item(s) at your own cost.
  • All return items must be in new condition otherwise a $7 restocking fee will be deducted from the refund. All items are subject to inspection.
  • Once we receive your item(s), we will issue your refund or store credit.


Defective or Wrong Product

Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team service@sparkpaws.com within 3 business days of receipt of your order and we will resolve the issue for you.

If you were sent incorrect items or are missing items from your order, please contact our customer service team service@sparkpaws.com as soon as possible so we can get that mishap sorted out for you!

Fast delivery

Fast Worldwide Shipping With Package Tracking

14-days return

Easy Return & Exchange

Online support

Email us at service@sparkpaws.com
Contact Us Through Live Chat