I think the shoes are a little big. I bought them based on her weight, but I think they're too wide. I'm not really sure what size to downsize to though.
Store owner replied:
Hello Selena,
Thank you for your review.
We're sorry to hear that the shoes feel a little too wide for your pup. Weight can be a helpful reference, but paw measurements are the best way to determine the right fit since dogs can have different paw shapes and sizes. Our customer service team is currently handling your case and will be happy to help identify the best size for your dog.
Please continue working with our team, and feel free to reach out to us at service@sparkpaws.com if you need any further assistance.
Best,
Spark Paws Team
Bought a raincoat, loved it! Decided to buy boots and they fit perfectly and surprisingly stay on, even through zoomies . We live in the woods by a lake and my dog suffers from seasonal allergies on her paws and she has sores from running, her new booties protect her feet perfectly!
Bon produit surtout bien adapté car grand choix de taille ce qui evite a mon chien de les perdre comme ceux qu’elle avait précédemment en revanche la livraison est trop longue
Looks the shoes are great but the process of them arriving is why I can’t give a five star review. Know that if you order from them, it could take a very very long time for them to arrive. They use a courier service to deliver and did not give my apartment number to them. After a failed delivery attempt due to the missing piece of information, I had to call the courier to sort it out. It was a Monday, and the item didn’t get delivered until Friday.
Store owner replied:
Hello Madeleine,
Thank you for your review.
We're glad to hear you like the shoes, and we're sorry the delivery experience wasn't as smooth as expected. We ship orders within 1–3 business days, with delivery typically taking 6–12 business days. While your order was delivered within that timeframe, we understand the missing apartment number made the process more difficult than it should have been.
We truly appreciate your feedback and will share it with our team. If you ever need any assistance, please feel free to contact us at service@sparkpaws.com.
Best,
Spark Paws Team
Store owner replied:
Hallo Christian,
vielen Dank für Ihre Bewertung.
Es tut uns leid, dass Sie Probleme mit der Lieferung hatten. Laut Sendungsverfolgung des Kurierdienstes wurde das Paket an der Packstation abgeholt. Wir verstehen, dass dies ärgerlich ist und untersuchen den Fall, um die Ursache zu ermitteln.
Unser Kundenservice-Team kümmert sich bereits um Ihr Anliegen. Bei weiteren Fragen können Sie uns gerne unter service@sparkpaws.com kontaktieren.
Viele Grüße, Ihr Spark Paws Team
Took a little bit of time for the order to arrived, but looks like problem from the side of logistics/carrier, taking that, nothing else to complain, very satisfied with the purchase.
Store owner replied:
Hello Annette,
Thank you for your review.
I'm sorry to hear the shoes didn't fit your dogs as expected. Weight is only a general guideline, as paw size can vary significantly between dogs of the same weight. We recommend choosing the size based on your dog's paw measurements for the best fit. We also understand your frustration with the longer shipping time and appreciate your patience.
Someone from our team will be reaching out to help with a free exchange on your order so we can find the correct size for your dogs. If you have any questions in the meantime, please feel free to contact us at service@sparkpaws.com.
Best,
Spark Paws Team
I hoped this would not happen, but even though the shoes seemed to fit, my dog was able to kick them off before I could even get out of the house.. They would be lost in the snow in minutes if we tried to wear these in the winter. Can I return them?
Store owner replied:
Hello Bonnie,
Thank you for your review.
We're sorry to hear the boots didn't stay on as expected. A proper fit is important for keeping them secure, and in some cases a different size can make a big difference. We offer a free exchange on first orders to help find the right fit, and we'd be happy to assist you with that or discuss your return options.
A member of our team will be reaching out to assist you shortly. If you prefer, you can also contact us at service@sparkpaws.com, and we'll be happy to help.
Best,
Spark Paws Team
I love these shoes,perfect for snow & heat,we live in California mtns. Also,i have an xl.bully w/huge feet,this his 3rd.pair of shoes,but the 1st.ones that actually fit. Highly recommend,especially if you have an xl.dog.
Store owner replied:
Hello Lisa,
Thank you for your review.
We're sorry to hear the shoes didn't stay on your pug mix's paws. A proper fit is important for dog boots, and they may not stay secure if the size isn't quite right.
We offer a free exchange on first orders to help identify the correct size. Someone from our team will reach out to assist you further, or you can also contact us at service@sparkpaws.com so we can help find the best solution.
Best,
Spark Paws Team